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Question

Switch from authenticator to personal code?

  • May 23, 2025
  • 1 reply
  • 57 views
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If you lost the authenticator on your phone (droped in the toilet) how do you then login to BOX with your email and a personal code?

    1 reply

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    Hi Pia, 

    Welcome to Box Community and glad to help! 

    Let us help you disable it in order for you to log in to your Box account. 

    We've created a new case and a member of our team will contact you through email and please keep an eye out. 

    Thanks for posting! 

     

     

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