Question

support required

Hello, I am unable to access my files and get the following message 'we're sorry the preview didn't load. This document may be protected.

I would appreciate some advice on how to rectify this please.

i need help to reset my password and when i do it says only an admin can do it.

Hi Andrea,

Welcome to Box Community and glad to help!

To help with your content preview,

Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge.
Use different browsers, network connection or/and machine.
Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.
Verify that you are using one of our recommended operating systems.
Check if you're accessing a watermarked file.

Hope it helps!

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