Bumping to see if someone just has a link or phone number to just submit a ticket. Not sure why it's so difficult to connect with tech support for a paid service.

Hi Ashley, 

Welcome to Box Community and glad to assist! 

To contact a member of the Box Product Support team via you must be signed into the Support page. Depending on your account type and the availability of an agent, your option to open a ticket should appear.

For more, please visit this article. 

Thanks for posting!