Skip to main content
Question

Suddenly started getting "Access denied - item locked"

  • May 22, 2025
  • 2 replies
  • 45 views
C
Forum|alt.badge.img

 

I have an app that access box 100% read only. starting yesterday/today a lot of my clients started getting this error, I can't figure out what it might really mean. I am not modyfing anything so a lock would be a problem. in fact I test-locked a file and all calls I do went fine. any ideas?

 

Error Domain=com.box.contentsdk.errordomain Code=403 "(null)" UserInfo={com.box.contentsdk.jsonerrorresponse={
    code = "access_denied_item_locked";
    "help_url" = "http://developers.box.com/docs/#errors";
    message = "Access denied - item locked";
    "request_id" = wixq3fpinthkbmu;
    status = 403;
    type = error;
}}

    2 replies

    C
    Forum|alt.badge.img

     A lock is designed to prevent other users from making changes to a file while you're working on it — similar to "checking out" the file.  As you can see in the lock/unlock API documentation, there is an option to prevent downloading the file while it's locked — this is likely what you're running into.  Note that a locked file can still be accessed by the user that locked it — in your testing scenario, if you locked the file and then tried to download it from the same user account, it would work fine.  Also, if you didn't enable the is_download_prevented option, downloads would still work regardless of which user was making the download API call — locks only prevent file edits by default.

     

    In general, if your application is read-only, you may need to handle the lock case, potentially by retrying later.

    C
    Forum|alt.badge.img

    thanks a lot, this led me directly to the problem place - someone did ineed lock the file in the way you describe

    Terms of ServiceAccessibility statement