I am requesting the cancellation of my Box Personal Pro subscription and a full refund for the charge that was taken from my account on December 27, 2025.
The annual subscription auto-renewed on 12/27/2025 for $120.00, which I did not intend to continue. I noticed the charge shortly after it was processed and am contacting support immediately to request cancellation and reimbursement.
Hi
Welcome to Box Community, and we’re glad to look into your cancellation and refund request.
In appears that you’ve already worked with our Cancellations team regarding your refund request. Please note that you’ll continue to receive updates using your current case number and please keep an eye out.
We hope to get this sorted out very soon!
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