It's ridiculous, there's no way to submit one and they don't answer questions on the forum about how to submit when people ask. Horrible first experience as a new customer.
It is a a maze trying to find where the Ticket Submission section is.
Luckily I found it and favorited:
https://support.box.com/hc/en-us/requests/new?&referrerPageUrl=https://support.box.com/
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
