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Question

Submit a ticket

  • May 27, 2025
  • 7 replies
  • 277 views
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I am attempting to submit a help ticket but cannot find where to do so on Box's website anywhere. I need technical support with my organization's enterprise purchase of Box...

    DonHammons

    7 replies

    C
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    Did you ever figure this out, it seems there is NOT ONE PLACE to contact box

     

    C
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    I can't seem to find this either.  Glad I am on trial, this is not useful only to have support docs, not the service for me, sadly

    C
    Forum|alt.badge.img

    I am on a trial....thinking about quitting. Cannot submit a ticket and cannot upgrade...LOL. What is going on at Box.com?? 

    E
    • Easyfillai
    • New Member
    • June 10, 2025

    Trying to upgrade to business & asked to submit a ticket.

    No option to submit a ticket. Seriously flawed process here. 

     

    Please tell me what needs to be done. Thanks 

    J
    B

    Same problem as above. Can anyone shed any light on what to do?

    J
    • Joshua
    • New Member
    • July 5, 2025

    I have the same problem as Easyfillai, I’m trying to upgrade to business, and it asked me to submit a ticket, but there’s no ability to submit a ticket. HELP. Seriously. 

    J
    • Jnichols
    • New Member
    • October 6, 2025

    On the menu at the top, click on the Account & Billing link, then Customer Support.

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