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Submit a ticket

  • May 27, 2025
  • 7 replies
  • 552 views
C
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I am attempting to submit a help ticket but cannot find where to do so on Box's website anywhere. I need technical support with my organization's enterprise purchase of Box...

Best answer by Jnichols

On the menu at the top, click on the Account & Billing link, then Customer Support.

      7 replies

      C
      Forum|alt.badge.img

      Did you ever figure this out, it seems there is NOT ONE PLACE to contact box

       

      C
      Forum|alt.badge.img

      I can't seem to find this either.  Glad I am on trial, this is not useful only to have support docs, not the service for me, sadly

      C
      Forum|alt.badge.img

      I am on a trial....thinking about quitting. Cannot submit a ticket and cannot upgrade...LOL. What is going on at Box.com?? 

      E
      • Easyfillai
      • New Member
      • June 10, 2025

      Trying to upgrade to business & asked to submit a ticket.

      No option to submit a ticket. Seriously flawed process here. 

       

      Please tell me what needs to be done. Thanks 

        B

        Same problem as above. Can anyone shed any light on what to do?

        J
        • Joshua
        • New Member
        • July 5, 2025

        I have the same problem as Easyfillai, I’m trying to upgrade to business, and it asked me to submit a ticket, but there’s no ability to submit a ticket. HELP. Seriously. 

        J
        • Jnichols
        • New Member
        • Answer
        • October 6, 2025

        On the menu at the top, click on the Account & Billing link, then Customer Support.

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