When I try to submit a ticket on the Box web site it says,
"Your organization has requested that you contact your internal Help/Service Desk."
I reached out to my internal Service Desk at my organization and they cannot help me with the issue.
Can you please advise on how I can submit a ticket directly to Box?
Hi David,
Welcome to Box Community!
As much as I wanted to assist I'm afraid we can only provide assistance through your helpdesk team. Any future case needed for your Box query should go through your internal helpdesk team.
Thanks for posting!
trying to upgrade account and it won't let me
Hello Team,
We have some technical queries. can you please schedule a call with us. So, that we can have detailed discussion on the same.
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