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Question

Submit a help ticket

  • May 27, 2025
  • 9 replies
  • 645 views

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Where can I submit a help ticket. I have spent the past hour on this awful website trying to find a way to submit a help ticket....

9 replies

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I am having the same problem. The Box website is AWFUL. You clearly do not understand customer service!


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this website is horrible , I have one of my vendors sending me bills which I can get , however , I have a customer trying to send payments to us and I receive no emails and I can not see anything from them in the box -as far as where to submit a help ticket.  I have wasted so much time on this and this should not be this difficult.


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I love how they never answered how to SUBMIT a ticket...what is going over at Box.com? They need to fire the whole management team and start fresh.


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I need to submit a ticket, gracious this is horrific!  What are we paying for when we can't connect to anyone. 

 


  • New Participant
  • July 14, 2025

Same problem here. Unbelievable you can’t reach them!


  • New Member
  • October 6, 2025

On the menu at the top, click on the Account & Billing link, then Customer Support.  


  • New Participant
  • October 20, 2025

On the menu at the top, click on the Account & Billing link, then Customer Support.  

When you do it, you are brought back to a generic “Search Help” page, with no way to actually write anything. Or am I missing something?


  • New Member
  • November 2, 2025

Hi Box team, I too am not sure where to submit a ticket. We have a folder that for some reason won’t sync to the shared folder but it’s sitting on someone’s desktop. Help. Our team needs access to this folder.


  • New Member
  • November 11, 2025

You need to log in first, then click on Account and Billing and choose customer support