I am having the same problem. The Box website is AWFUL. You clearly do not understand customer service!

this website is horrible , I have one of my vendors sending me bills which I can get , however , I have a customer trying to send payments to us and I receive no emails and I can not see anything from them in the box -as far as where to submit a help ticket.  I have wasted so much time on this and this should not be this difficult.

I love how they never answered how to SUBMIT a ticket...what is going over at Box.com? They need to fire the whole management team and start fresh.

I need to submit a ticket, gracious this is horrific!  What are we paying for when we can't connect to anyone. 

Same problem here. Unbelievable you can’t reach them!

On the menu at the top, click on the Account & Billing link, then Customer Support.  

When you do it, you are brought back to a generic “Search Help” page, with no way to actually write anything. Or am I missing something?