Where can I submit a help ticket. I have spent the past hour on this awful website trying to find a way to submit a help ticket....
I am having the same problem. The Box website is AWFUL. You clearly do not understand customer service!
this website is horrible , I have one of my vendors sending me bills which I can get , however , I have a customer trying to send payments to us and I receive no emails and I can not see anything from them in the box -as far as where to submit a help ticket. I have wasted so much time on this and this should not be this difficult.
I love how they never answered how to SUBMIT a ticket...what is going over at Box.com? They need to fire the whole management team and start fresh.
I need to submit a ticket, gracious this is horrific! What are we paying for when we can't connect to anyone.
On the menu at the top, click on the Account & Billing link, then Customer Support.
When you do it, you are brought back to a generic “Search Help” page, with no way to actually write anything. Or am I missing something?
Hi Box team, I too am not sure where to submit a ticket. We have a folder that for some reason won’t sync to the shared folder but it’s sitting on someone’s desktop. Help. Our team needs access to this folder.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.