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Question

Subfolders not downloading into Desktop viewer

  • May 27, 2025
  • 1 reply
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I have a few subfolders that show up in the online client, but when I check in windows, they do not appear.  What do I need to do?

1 reply

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Ian, 

Welcome to the Box Community, I'm happy to help!

If you are using Box Drive to view your Box files on your desktop environment, can you use  "Refresh folder" option to get the latest updates made to this folder from Box on demand if you notice that some updates don't already reflect in Finder/Explorer.

This should look something like this:

pfv0JThqr-9fDoF-CKA0XE7DA.png
Let me know how it goes and if you have questions!

Regards,