Posting on behalf of my coworker who cannot log in or send request to support. no matter what she tries, she cannot log in. she is blocked by a white screen. she has tried creating a new account, clearing cache/cookies/history, using different browsers. we’ve tried sharing a new folder for her to try to access but no matter what, Box is stuck on a white screen for her.
Hi
Welcome to Box Community and we’d love to help with your colleague’s Box access.
I’ll go ahead and create a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch.
Thanks for posting and we look forward in getting this sorted out very soon!
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