Hi there, 

Welcome to the Box Community, I'm happy to help!

If you are encountering problems downloading files from your Box account, we recommend you try the following:

• Updating your browser to the latest version


• Clearing your browser's cache


• Using Box with an alternate browser, computer or network


• Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (note: you may need clearance/assistance from your organization’s IT department/helpdesk to do this)


• Disabling any plugins on your browser

You may also find more troueblshooting tips and reminders when downloading items in Box in this article: https://support.box.com/hc/en-us/articles/360044196153-Common-Issues-with-Downloading-Files 

Regards,