stuck at your download is in progress

Hi there, 

Welcome to the Box Community, I'm happy to help!

If you are encountering problems downloading files from your Box account, we recommend you try the following:

• Updating your browser to the latest version
• Clearing your browser's cache
• Using Box with an alternate browser, computer or network
• Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (note: you may need clearance/assistance from your organization’s IT department/helpdesk to do this)
• Disabling any plugins on your browser

You may also find more troueblshooting tips and reminders when downloading items in Box in this article: https://support.box.com/hc/en-us/articles/360044196153-Common-Issues-with-Downloading-Files 

Regards,