Skip to main content
Question

Struggling to access content

  • August 5, 2026
  • 1 reply
  • 3 views
H

I’ve previously had access to a shared folder. The owner of the folder has told me that Box access drops after a certain amount of time has passed. The owner has regranted me access but when I log in the account is empty. A colleague has said that permission is ‘pending’.

 

The owner has tried to revoke my access and grant it again, but it’s still empty. 

 

Can someone please help?

 

Thanks,

 

Henrik

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • August 5, 2026

      Hi ​@Henrik Malmquist, 

      Welcome to Box Community, and we’ll assist in restoring your access to the shared folder. 

       

      Upon review, there is no collaborated folder(s) present in your Box account. Did you check your notification center for any pending collaboration? 

       

      To review your notifications:

      1. Log in to Box.com and in the top-right corner of your Box account window, click the bell icon. Box displays the Notifications Center window.
      2. Hover in the Notifications Center window, and mouse scroll.
      3. To accept an invitation, hover on the invitation notice and click Accept.
      4. To open a file for which you’ve received a notification, click the notification. Box opens the file.

      If there’s no pending collaboration. Kindly reach out to the folder owner, or the person who sent the invitation. 

      Make sure that they are sending the invitation to the correct email address linked to your Box account. 

       

      Hope it helps! Let us know if you need additional assistance. 

      Terms of ServiceAccessibility statement