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Strong Password

  • May 23, 2025
  • 1 reply
  • 20 views
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Hello,

I signed up via Google SSO and when I try to change my password (I currently have no password) to access a file that requires a strong password, I repeatedly get an error message. This occurs on both Safari and edge.

I am unable to set up my password. Please help. Thank you.

    1 reply

    C
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    Hi David, 

    Welcome to  Box Community and glad to assist! 

    To reset the password for your Box account, follow this process:

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Meanwhile, we have pro tips for you in setting up a strong password. 

    • A "strong" password is a password of increased complexity. By default, Box does not require any specific level of complexity beyond the minimum number of characters.
    • A “strong” password must contain more characters than the minimum allowed. We recommend including numbers, special characters, and a mix of upper- and lowercase letters, but these are not required – they just help increase key space.
    • The criteria for a strong password for external collaborators is not related to the enterprise's password requirement settings but follows Box guidelines for strong passwords: using at least 8 characters, with either a combination of numbers, upper- and lowercase letters, or special characters (i.e. $#@&!).
    • If an external collaborator already uses SSO to access Box, we consider that a strong password and do not require updating the password.

    Hope it works! 

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