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Question

Stretched Videos

  • May 23, 2025
  • 2 replies
  • 78 views
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After uploading from my ipad my videos are stretched. I have been using this program for years and never experienced this. Please help.

    2 replies

    Forum|alt.badge.img

    Hi Ashley, 

    Welcome to Box Community and glad to assist! 

    To help fix the issue,

    • Is this recurring in every videos you uploaded? 
    • What if you upload it in your mobile device's browser and not in the Box for iOS app? 
    • Has it ever worked before? 

    We'd love to hear back from you! 

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    Forum|alt.badge.img

    It happens with all vertically filmed videos. I have never had an issue until last week. I have tried everything. Downloading it to my computer, sending to my phone. None of them have worked. Was there an update?

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