Skip to main content
Question

Stretched Videos

  • May 23, 2025
  • 2 replies
  • 23 views

Forum|alt.badge.img

After uploading from my ipad my videos are stretched. I have been using this program for years and never experienced this. Please help.

2 replies

Forum|alt.badge.img

Hi Ashley, 

Welcome to Box Community and glad to assist! 

To help fix the issue,

  • Is this recurring in every videos you uploaded? 
  • What if you upload it in your mobile device's browser and not in the Box for iOS app? 
  • Has it ever worked before? 

We'd love to hear back from you! 


Forum|alt.badge.img

It happens with all vertically filmed videos. I have never had an issue until last week. I have tried everything. Downloading it to my computer, sending to my phone. None of them have worked. Was there an update?