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Question

stouck in a login loop on Windows 10 using box drive.

  • February 18, 2026
  • 1 reply
  • 203 views

I submitted a case and have not heard back. I followed other poepels steps and none has worked. yet.

 

    1 reply

    • shamim
    • Author
    • New Participant
    • February 18, 2026

    I was able to fix it. These steps worked for me:

    • Open Chrome (or any browser) and go to https://app.box.com (log in if needed).
    • Click your profile icon (top right) → Account Settings.
    • Go to the Integrations tab (or sometimes under "Security" or "Authentication").
    • If you see Google listed/associated, click to remove or unlink it.
    • If prompted, set or reset a direct Box password (under Security tab if available).
    • Save changes, then log out of box.com completely.
    • Restart Box Drive → try logging in again with your email + the direct Box password (instead of Google prompt).
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