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Question

Storage won't reduce when files are deleted

  • May 23, 2025
  • 1 reply
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I keep getting an error that my storage limit has been reached.  I've deleted a bunch of files/folders but it still says I'm at my limit.

    1 reply

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    Hi Ty, 

    Welcome to Box Community and glad that you've joined this forum. 

    Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

    Going forward, if you find inaccuracies to your storage count as indicated, please let us know and we'll help you fix it. 

    Hope it helps!

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