Skip to main content
Question

Storage won't decrease

  • May 23, 2025
  • 2 replies
  • 11 views
C
Forum|alt.badge.img

Hi, everyone.

I emptied all the folders, but the storage usage is 101.3GB/100GB.

We are having trouble with our business.

 

Account ID

3289909800

 

Please take care of it as soon as possible.

    2 replies

    C
    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and I'm here to help!

    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting! 

    C
    Forum|alt.badge.img

    Hello!

     

    Thank you for correcting it so quickly!

    Terms of ServiceAccessibility statement