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Question

Storage used not properly showing

  • May 22, 2025
  • 1 reply
  • 17 views
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Hi Box Team,

My account is running up against quota issues, but I know the amount showing is not properly reflecting how much storage I'm actually using. Could you please make corrections as I see you have also done for others ? Thanks in advance for your support.

Kind regards,

Marco

    1 reply

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    Hi Marco,

    Welcome to the Box Community! 

    I ran a script to fix the file size count in  your used storage and should be seeing the right file size count.
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
     
    Best,
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