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Question

Storage used innacurate

  • May 23, 2025
  • 4 replies
  • 7 views

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Hello I hope yhat you can help me. In my used storage it says that I have already used 50 gb but this is incorrect. When I sumarize all my files I am using 36.5 Gb

4 replies

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I'm having a similar issue - after removing all but 3 files (which total less than 6 KB) and emptying the trash bin, I still have 8.4 GB listed as being used.

After searching the help pages, it seems that there is a script that can be run by Box.com Support to reset/fix the reported storage issue.

Hopefully our posts will be noticed and the script run on our accounts!


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Hi there, 

Welcome to Box Community and glad to help! 

Great news! We've ran the script to correct your file and folder counts.

@Robert, nice of you to join! I did the same for you and you can both check your current storage in box.com> Account Settings> Used Storage. 

Hope it helps! 


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Thank you!


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Thank you for your help !!!!