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Question

Storage used incorrect

  • May 23, 2025
  • 1 reply
  • 5 views

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Hi, my account details are showing 9.0Gb used but yet details on the Snapshots folder only shows 1.4Gb. Would you please run the script to fix, thank you.

1 reply

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Hi Richard, 

Welcome to Box Community and glad to assist with your storage issue. 

Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

As always, don't hesitate to contact our team if you find inaccuracies to your storage count as indicated and we'd love to further assist. 

Hope it helps!