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Question

Storage used incorrect

  • May 23, 2025
  • 2 replies
  • 8 views
C
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Hi, my account details are showing 9.4Gb used but yet details on the Snapshots folder only shows 1.2Gb. Would you please run the script to fix, thank you.

    2 replies

    C
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    Hi Richard, 

    Welcome to the Box Community, I'm happy to help!

    The issue you encounter seems related to what is described in this article: 

    I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

    Feel free to write back in if you have any questions for me!

    Best regards,

    C
    Forum|alt.badge.img

    Hi France,

    Thanks for running the script, it's all fine now.

    Thanks,

    Richard

     

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