Once again my "Storage Used" figure does not track actual usage. I have deleted many files with no reduction in this figure. It seems to happen every few months, and I always need to request that Box Support run a fix script. Can't see a way to do this, hence my forum post. Please can someone help?
Many thanks
Graeme
Hi Graeme,
Welcome to the Box Community! I'm happy to help.
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
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