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Question

"Storage Used" figure incorrect

  • May 22, 2025
  • 1 reply
  • 12 views

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This is a problem I seem to hit every few months whenever I do a clear out of my files, and it has required Box Support to run a script to fix it.  I have previously made the request and it has happened very quickly!  But this time I see there is no way to contact Box Support any more for unpaid accounts.  Can someone at Box please help?

Many thanks in advance!

Graeme

1 reply

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Hi there, 

Welcome to the Box Community! 

I have cleared your storage and it should be updated now. You may check this article as to why this issue happens: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thanks!