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Question

Storage Used Erroneously Shows Almost Full

  • May 23, 2025
  • 3 replies
  • 113 views
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Hi there,

I appear to be facing the same issue that others have reported. Please can you run your corrective script on my account to resolve the incorrect storage used figure which is severely limiting access to my account.

Many thanks!

    3 replies

    Forum|alt.badge.img

    We apparently all have the same problem...

    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and glad to help! 

    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting!

    Forum|alt.badge.img

    Thanks for coming back.  I've followed your steps to verify the fix but the issue hasn't been resolved. The system is still showing the incorrect storage usage.

    Please can you check again at your end?

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