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Question

Storage used doesn't seem to be accurate

  • May 23, 2025
  • 1 reply
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Hello. I have used 8.9GB of my 10GB quota, but storage used in account settings shows 11.9 GB used out of 10GB which seems impossible.  Can you please fix the bug. Thanks.

    1 reply

    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and I'm here to help!

    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting! 

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