Skip to main content
Question

Storage use incorrect

  • May 23, 2025
  • 1 reply
  • 11 views

Forum|alt.badge.img

My account shows 1.8 GB of space used even though I have deleted all files. Can someone please help me? Thank you, Matt Leger

1 reply

Forum|alt.badge.img

Hi Matt, 

Welcome to the Box Community, I'm happy to help!

The issue you encounter seems related to what is described in this article: 

I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

Feel free to write back in if you have any questions for me!

Best regards,