Question
Storage Usage shown in my Account Is Incorrect
It says I used 105 gb on a 50 gb plan. But I believe somewhere near 35 gb actually.
I am now unable to upload new files.
Please help; I did see other tickets about this, but no real solutions. And do not seem to be able to find the option to open a support ticket..
Hi Björn,
Welcome to the Box Community!
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Best,
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