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Question

Storage Usage Reset

  • May 23, 2025
  • 1 reply
  • 8 views

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Hello, 

My storage usage is showing 3.1GB of 10 GB used. All files have been deleted. All trashed files have been deleted. How can I get the storage usage reset script run on my account as in forum below? 

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thank you, 

1 reply

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Hi Dan, 

Welcome to Box Community and glad to help! 

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. 

In the future, if you experience storage inaccuracies, please let us know in this forum. 

Thanks for posting!