Hi there, 

Welcome to Box Community!

Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected.

Let me know if you have any further questions.

Thanks!

I’m having the same issue. So I understand, is there a pre-determined amount of time that Box needs to properly update storage info? Or we have to manually need to request Box support to update our account each time this happens? Thanks