Skip to main content
Question

Storage Usage Or File Count In My Account Is Incorrect

  • May 23, 2025
  • 1 reply
  • 7 views
C
Forum|alt.badge.img

Account is Personal Free. Account shows 13.4 GB of 50.0 GB used but all all files are deleted (from Trash also). Please reset storage count.

Thanks in advance

    1 reply

    C
    Forum|alt.badge.img

    Hi George, 

    Welcome to Box Community and I'm here to help!

    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting!

    Terms & ConditionsCookie settingsAccessibility statement