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Question

Storage Usage Or File Count In My Account Is Incorrect

  • May 23, 2025
  • 2 replies
  • 66 views
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https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

I would like Box Support to run a script for my account to fix the data inaccuracy issues around user storage size.

 

    2 replies

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    I would like to as for the same! Have the same problem

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    Hi Everyone, 

    Welcome to the Box Community, I'm happy to help!

    I've ran the script that will recount all of the files and how much storage is being used in your respective accounts.Sometimes Box caches previous file counts and storage amounts causing a data inconsistency.

     You should now see the correct storage size available in your Box. This is a known issue and is a long term project for our engineering team to tackle. For details, please take a look at this article: Storage Usage Or File Count In My Account Is Incorrect 

    Feel free to write back in if you have any questions for me!

    Best regards,

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