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Question

Storage Usage Or File Count In My Account Is Incorrect

  • May 23, 2025
  • 1 reply
  • 11 views
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Hello,

I also have the problem that the storage space is shown to me as almost full, even though only half of the memory is occupied with files. Could they please correct this?

Konto-ID
191323231
Best Regard
Marcus

    1 reply

    C
    Forum|alt.badge.img

    Hi Marcus,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

     

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