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Question

Storage Usage Or File Count In My Account Is Incorrect

  • May 22, 2025
  • 4 replies
  • 14 views
C
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hi , im having this issue after having to move my project folder to a new location.

how do i request the script to be run on my account?

many thanks

 

    4 replies

    C
    Forum|alt.badge.img

    Hi,

    Welcome to the Box Community! 

    I ran a script to fix the file size count in your used storage and I suggest that you still need to delete unwanted files since you went over the 50 GB allocated space.
     
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
     
    Best,
     
    C
    Forum|alt.badge.img

    My box account displays 27.5 gigs of used storage when it's barely 5 or 6 gigs.

    Could you run that script that seems to fix it?

    Thanks

     

    C
    Forum|alt.badge.img

    To whom it may concern,

     

    What do i have to do to get my account show the right amount of taken storage?


    Thanks,

    Gonzalo

    C
    Forum|alt.badge.img

    Hi..

    I have the same issue.. My storage usage shown is incorrect...

    Can you please run the script for fix it..

    Account ID : 19260871476

    Thanks

     

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