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Question

Storage Usage Or File Count In My Account Is Incorrect

  • May 22, 2025
  • 2 replies
  • 24 views
C
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Hi,

 

Box shows that I am using 18GB but I have zero files in my account and my trash is empty.

 

Thanks!

    2 replies

    C
    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community! 

    Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. You may check this article as to why this issue occur: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Let me know if you have any further questions.

    Thanks!

    C
    Forum|alt.badge.img

    Thanks!

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