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Question

Storage Usage Or File Count In My Account Is Incorrect

  • May 22, 2025
  • 4 replies
  • 49 views
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Hello There,

I have no files neither in my directory nor the trash but the storage count shows 6.7 GB used. Can someone help me with resetting my account count.

Thank you,

    4 replies

    Forum|alt.badge.img

    Hi,

    Welcome to the Box Community! 
     
    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
     
    Best,
    Forum|alt.badge.img

    Thanks AJ, I appreciate it. 

    Yes, I understand. 

    Cheers, 

    Forum|alt.badge.img

    I just moved two folder around in my directory today and again my storage count jumped from 4.5 gb to 9 gb. I am putting a request in to get my account deleted. 

    it is not practical to ask for help every day to get the account storage count right. 

     

    Forum|alt.badge.img

    me too please! I really don't like this run- around. please fix mine too :)

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