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Question

Storage usage numbers are not adding up

  • May 23, 2025
  • 1 reply
  • 60 views
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The reported usage (43.3 GB) and the actual size of my folders added together (29.2 GB) are not the same.  What's the dealio?

    1 reply

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    Hi Zane, 

    Welcome to Box Community and glad that you've joined this forum. 

    Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

    Going forward, if you find inaccuracies to your storage count as indicated, please let us know and we'll help you fix it. 

    Hope it helps!

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