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Question

Storage usage is incorrect

  • May 22, 2025
  • 1 reply
  • 12 views
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Hi,

I only have 4.65GB of data in my Box account out of 50GB quota, but Box says I have used 30.7GB of the space!

And this problem persist from long time.

 

Regards,

Shrinath

    1 reply

    C
    Forum|alt.badge.img

    Hi Shrinath,

    Welcome to the Box Community!

    Have you checked out this related article here, this may be related to the issue you encounter? 

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your patience! 

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