Hi,
I deleted a lot of my files to free up space, I also cleared the trash folder but it doesn't seem to work the "Storage Used" in setting shows 9,9 Go sur 10,0 Go.
It seems that now the support team can fix this known issue with a script.
How do i get the support team to run the script on my account ?
Thanks
Hi there,
Welcome to the Box Community!
Have you checked out this related article here, this may be related to the issue you encounter?
The next step will require you to contact Box Support to help you directly and reset your storage count and it seems you already have an open ticket for this issue with our support department.
Please continue working with them and check your email for updates. Thanks for your patience!
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
