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Question

Storage Usage is incorrect

  • May 23, 2025
  • 2 replies
  • 38 views
C
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Hi,

My Storage Usage is incorrect, and I cannot upload.

I know I should have about 40% free space.

It looks like there is a script that you can run to reset this.

Thanks,

    2 replies

    C
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    Hi Dave, 

    Welcome to Box Community and I'm here to help!

    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting!

    C
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    Thank you.

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