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Question

Storage Usage Is Incorrect

  • May 23, 2025
  • 2 replies
  • 4 views
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Hi, 

Can anyone assist me with this issue been running for almost a month now, at my account settings it shows that my storage is 0 already? I already raised this issue, but nothings change my storage still inaccurate. 

 

Asking for immediate assistance please. 

 

Thank you,

Rose

    2 replies

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    As you can see on the image below it shows there is "111 files" inside that "check out" folder, but when i open that folder there is only 1 file (second pic)

    ztfZWcflxCQkobnTzAAklbDCQ.png

     

    bizCZZS_pgIq1V328ke63NETw.png

     

    Something wrong with this, there are files that we don't have which caused our storage to be inaccurate? I was really hoping someone form the team will contact or reach out to me with this matte, please.  

     

    Thank you,

    Rose

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    Hi Rose, 

    Welcome to Box Community and glad to help! 

    We have corrected your affected folder's file counts. 

    Let us know in this forum if you'll get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting! 

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