Hi,
Can anyone assist me with this issue been running for almost a month now, at my account settings it shows that my storage is 0 already? I already raised this issue, but nothings change my storage still inaccurate.
Asking for immediate assistance please.
Thank you,
Rose
As you can see on the image below it shows there is "111 files" inside that "check out" folder, but when i open that folder there is only 1 file (second pic)
Something wrong with this, there are files that we don't have which caused our storage to be inaccurate? I was really hoping someone form the team will contact or reach out to me with this matte, please.
Thank you,
Rose
Hi Rose,
Welcome to Box Community and glad to help!
We have corrected your affected folder's file counts.
Let us know in this forum if you'll get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
Thanks for posting!
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