Our account says it is full and will not let us upload anything. We know we have less than 3 GB of data in our account. Our efforts to delete files have not freed up any space. We read the article, "Storage Usage is incorrect" that mentions a script that will fix this problem. We would appreciate help with this. Thank you.
Question
Storage usage is incorrect
Hi there,
Welcome to the Box Community! I’m happy to help.
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
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