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Question

Storage usage is incorrect

  • May 22, 2025
  • 1 reply
  • 21 views
C
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Hello, please reset my file size count. I have no files on Box but have no space left?

    1 reply

    C
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    Hi there, 

    Welcome to the Box Community!

    Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected.

    You may check this article as to why this issue occur: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Let me know if you have any further questions.

    Thanks!

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