Storage Usage Incorrect

I have the same problem. Please run the same script for my account, to reset the count for used storage.

Thank you.

Hi Everyone, 

Welcome to the Box Community, I'm happy to help!

The issue you encounter seems related to what is described in this article: 

• Storage Usage Or File Count In My Account Is Incorrect

I've ran the script that will recount all of the files and how much storage is being used in your respective accounts, so you should now see the correct storage size available in your Box.

Feel free to write back in if you have any questions for me!

Best regards,

Hi,

I see the same old incorrect storage count (12.3 GB) in my account. It should not show more than 8 GB, but it still says 12.3 GB. So the storage count was not corrected:

I can assure you the actual total size of my files which are stored in my Box account does not exceed 8 GB.

Please help.

Hi Sorin, 

You should now see the correct storage usage on your Box account. 

Please try to logout and then relogin if you are not seeing the correct storage value.

If you have questions, or other concern, let us know and we will help you.

Regards, 

Yes, now the storage value was corrected.

Thank you for the swift solution!