Skip to main content
Question

Storage Usage Incorrect

  • May 23, 2025
  • 5 replies
  • 49 views

Forum|alt.badge.img

Would someone please run the script to correct the discrepancy in storage used for my account? Thank you.

5 replies

Forum|alt.badge.img

I have the same problem. Please run the same script for my account, to reset the count for used storage.

Thank you.


Forum|alt.badge.img

Hi Everyone, 

Welcome to the Box Community, I'm happy to help!

The issue you encounter seems related to what is described in this article: 

I've ran the script that will recount all of the files and how much storage is being used in your respective accounts, so you should now see the correct storage size available in your Box.

Feel free to write back in if you have any questions for me!

Best regards,


Forum|alt.badge.img

Hi,

I see the same old incorrect storage count (12.3 GB) in my account. It should not show more than 8 GB, but it still says 12.3 GB. So the storage count was not corrected:

 

BOX2_uUzS46DmOWd0ck9vGRgZOg.png

 

BOX2_v3a7D_wnoeeLRoJsXbDr0Q.png

 

I can assure you the actual total size of my files which are stored in my Box account does not exceed 8 GB.

Please help.


Forum|alt.badge.img

Hi Sorin, 

You should now see the correct storage usage on your Box account. 

Please try to logout and then relogin if you are not seeing the correct storage value.

If you have questions, or other concern, let us know and we will help you.

Regards, 


Forum|alt.badge.img

Yes, now the storage value was corrected.

Thank you for the swift solution!