Box is showing that I have a full storage, which isn't even close to being true. This happens every couple of years. In the past I have been able to actually contact somebody to fix this bug. But they now have no way to fix this now.. I can't upload or download because of this "full space" usage. It's a paid account, not free. WTF? Do I need to take my business elsewhere?
Question
Storage Usage Inaccurate
Hi Box User,
Welcome to the Box Community! I'm happy to help.
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
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