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Question

Storage Usage In My Account Is Incorrect

  • May 22, 2025
  • 2 replies
  • 14 views
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Hello,

I cannot use my box account to upload files. I always get the message that my storage usage in my account is used (11.9 GB). I didn't upload any files and there is also no file in my storage. I already checked the related article Storage Usage Or File Count In My Account Is Incorrect but there is no point that helps me to solve the problem. What else can I try?

 

Kind regards

Angelika

    2 replies

    C
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    Hi Angelika,

    Welcome to the Box Community!

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your patience! 

    C
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    Hello,

    I encounter the same kind of problem as Angelika 2 years ago. I remove most of the files in my storage yesterday, but today the counter is still close to 100%.

     Do I need to wait more time for the counter update ?

    Thanks in advance for your support.

    Serge

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