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Question

Storage usage in my account is incorrect

  • May 23, 2025
  • 2 replies
  • 24 views

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Hello Box team, 

My box account has problem with the storage usage count.

Even though I have deleted many files and also removed them from trash, but the storage is still showing as almost full. Please help! Thank you!

[ I searched the site, the solution is: If you'd like to request this script to be run, please contact Box Support ]

jxinlu@gmail.com

2 replies

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Hi Zhan,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting! 


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Hi Rona,

Thank you very much for your help in fixing the problem.