I need help about known issues on "Storage Usage Or File Count In My Account Is Incorrect".
I have 50GB file storage but, I have used just 12.1 GB and cannot load any more files.
Could you make it clear, Please.
Question
Storage Usage In My Account Is Incorrect
Hi Hiro,
Welcome to Box Community and glad to help!
We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.
Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.