Skip to main content
Question

Storage Usage In Account is Incorrect

  • May 23, 2025
  • 1 reply
  • 51 views
Forum|alt.badge.img

My account is showing as full/almost full.

I deleted a lot of files, but the remaining capacity does not increase.

Could the script be run on my account to fix it?

    1 reply

    Forum|alt.badge.img

    Hi Ryuichi,

    Welcome to Box Community and glad to help! 

    We have corrected your account storage as you've requested. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum if you'll get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting! 

    Terms of ServiceAccessibility statement