Skip to main content
Question

storage usage error

  • May 22, 2025
  • 1 reply
  • 30 views
Forum|alt.badge.img

Dear box support,

My box has not been have any file but storage usage is over 11.8GB.

    1 reply

    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community!

    Have you checked out this related article here, this may be related to the issue you encounter? 

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your patience! 

    Best,

    Terms of ServiceAccessibility statement