Dear box support,
My box has not been have any file but storage usage is over 11.8GB.
Question
storage usage error
Hi there,
Welcome to the Box Community!
Have you checked out this related article here, this may be related to the issue you encounter?
The next step will require you to contact Box Support to help you directly and reset your storage count.
I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.
Thanks for your patience!
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.